Callouts are the worst part of home care

Caregivers juggle a lot — emergencies will happen...
We can't escape callouts, but they don't have to be a crisis

Good morning. I'm not feeling well. I had a fever all night, and I won't be able to go to work like this. I'm sorry for last minute

My neighbor just woke me up a tree branch went thru my front window so I think I won't be able to make it can u cover me today

Good morning fever is back, and now the kids are with fever, too. I'm gonna see the doctor today, and I won't make it to work

i just landed in denver colorado and my flight is delayed and i wont be able to make my shift tomorrow, im so sorry but its out of my hands

I have the flu according to my doctor. Please find a replacement til i get better. Plenty of fluids and rest for now.

Good morning. I just got a call with a family emergency and have to rush over to the hospital. Will you find cover for my shift this morning

Hey I apologize for any inconvenience I have a family emergency so I won't be able to make it in tomorrow

Hey I'm not going to be able to make my shift tomorrow my daughter is running a fever and must go to the doctor

Good morning. I was ok last night but I woke up to a 102 fever and is not going away. I can't work like that with the lady's

Hello ! Sorry I just woke up ! I have totally forgotten about my shift today. Is it any way I can get my shift covered? I overslept

Bad news.. My car broke. 😭 cant go nowhere. try to look a mechanic but i have to appointment till Monday. 😞

Good morning. I'm not feeling well. I had a fever all night, and I won't be able to go to work like this. I'm sorry for last minute

My neighbor just woke me up a tree branch went thru my front window so I think I won't be able to make it can u cover me today

Good morning fever is back, and now the kids are with fever, too. I'm gonna see the doctor today, and I won't make it to work

i just landed in denver colorado and my flight is delayed and i wont be able to make my shift tomorrow, im so sorry but its out of my hands

I have the flu according to my doctor. Please find a replacement til i get better. Plenty of fluids and rest for now.

Good morning. I just got a call with a family emergency and have to rush over to the hospital. Will you find cover for my shift this morning

Hey I apologize for any inconvenience I have a family emergency so I won't be able to make it in tomorrow

Hey I'm not going to be able to make my shift tomorrow my daughter is running a fever and must go to the doctor

Good morning. I was ok last night but I woke up to a 102 fever and is not going away. I can't work like that with the lady's

Hello ! Sorry I just woke up ! I have totally forgotten about my shift today. Is it any way I can get my shift covered? I overslept

Bad news.. My car broke. 😭 cant go nowhere. try to look a mechanic but i have to appointment till Monday. 😞

The biggest pain? Problems don't wait for business hours

Caregiver emergencies are unpredictable — their kid got a fever overnight, their car won't start, they hurt their back on another job — leaving you scrambling to find coverage while the rest of the world is still sleeping.

Your team is constantly on edge, just waiting for the next issue to strike. When a callout does come in, the rally for a replacement is chaotic, forcing team members to drop high-value tasks to help find a solution.

If you can't find coverage, you lose client trust and billable hours — and if you're late to react or slow to move, you'll end up burning margin on bonuses or overtime to get anyone to show up.

You want to stop callouts from ruining your weekends, but "better" hires or harsh penalties won't make them go away - you can only control how well you respond

Mastering callouts doesn't take a PhD, you just need to be quick and consistent on the things that matter

Route caregivers to the right person without playing "telephone"
Start the search for replacements immediately, any time of day
Ask for fill-ins from the right caregivers, not just any caregiver
Organize your outreach for easy hand-offs across the team
Spot problems, like missed clock-ins, before they escalate

But your team is already stretched thin, can you expect them to execute these tasks from dusk til dawn?

With the tools available to agencies today, your only option is throwing people at the problems

Your scheduling software can help with planning shifts, but it can't actually solve a crisis. You need someone ready to answer the call (literally) when a caregiver emergency arises, but your options are limited. And while these options might solve some issues, they add new pains and costs:

Manage in-house w/ on-call rotations

Draining on your team - adds the new problems of managing their burnout
Reactions are still slow, especially for the 4am callout or 8pm missed clock-in
Still burn margins when they go for the "easy" solution to get it done quick, not right

Outsource to a 24/7 phone service

Wasted overhead when you have no issues, and costly overages when issues stack up
They don't know your caregivers, so fill-ins they send are often poorly fit
Adds complexities with a whole new team & context hand-offs for you to manage

What if your best scheduler could be on-call around the clock, without burnout or costing you an arm and a leg?

CareQB takes the chaos out of callouts by putting AI to work 24/7 alongside your team

No change in scheduling software required!

Maybe add a tooltip here that has a "fill in your email and we'll send you access to our free guide on managing callout response, with tactical insights you can deploy today to improve your operation"

Go from drowning in busy work to focusing on uniquely human work

"Sorry for checking my phone, I'm on-call tonight."
"My ringer is off - CareQB has us covered"
"Will we find anyone who can fill-in today?"
"We're sending a great caregiver to fill-in today"
"Have we heard back from ________ yet?"
"We asked 13 caregivers. 5 No's and 1 Yes so far"
"Can you take me off on-call? I'm exhausted"
"I filled our open shifts, so I'm visiting a referrer"
"We only have an hour, so I offered a bonus"
"CareQB found 3 fill-ins, and 2 won't hit overtime"

We know there's more to off-hours than just solving callouts, like night-shift handoffs and weekend questions - our endlessly patient AI handles those too

CareQB is the platform we use to communicate with all of our caregivers all of the time.

Owner

Caring Hands Caregivers

Your software is a life saver!!! Thankful to have you with us as we're growing

Owner

ameriCARE Birmingham

CareQB has helped us handle things without adding hires. My business partner and I have more visibility into what we're each handling

Owner

Pallas Care

It's a great system. Super efficient and user friendly.

Ops Director

Caring Hands Caregivers

Plus, you'll get tools that make daily scheduling easier than ever. Your schedulers will thank you!

Don't just trust us: hear how CareQB helped Caring Hands Caregivers cut stress while growing 49%!

Learn more about how CareQB manages the off-hours to let your team get back to care

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.