You want your weekends back, but one thing keeps your phone glued to your side: Callouts

Callouts are the biggest headache in home care. Caregivers juggle a lot, and emergencies happen, so we can't escape callouts  — But we don't have to let them control us

Good morning. I'm not feeling well. I had a fever all night, and I won't be able to go to work like this. I'm sorry for last minute

My neighbor just woke me up a tree branch went thru my front window so I think I won't be able to make it can u cover me today

Good morning fever is back, and now the kids are with fever, too. I'm gonna see the doctor today, and I won't make it to work

i just landed in denver colorado and my flight is delayed and i wont be able to make my shift tomorrow, im so sorry but its out of my hands

I have the flu according to my doctor. Please find a replacement til i get better. Plenty of fluids and rest for now.

Good morning. I just got a call with a family emergency and have to rush over to the hospital. Will you find cover for my shift this morning

Hey I apologize for any inconvenience I have a family emergency so I won't be able to make it in tomorrow

Hey I'm not going to be able to make my shift tomorrow my daughter is running a fever and must go to the doctor

Good morning. I was ok last night but I woke up to a 102 fever and is not going away. I can't work like that with the lady's

Hello ! Sorry I just woke up ! I have totally forgotten about my shift today. Is it any way I can get my shift covered? I overslept

Bad news.. My car broke. 😭 cant go nowhere. try to look a mechanic but i have to appointment till Monday. 😞

Good morning. I'm not feeling well. I had a fever all night, and I won't be able to go to work like this. I'm sorry for last minute

My neighbor just woke me up a tree branch went thru my front window so I think I won't be able to make it can u cover me today

Good morning fever is back, and now the kids are with fever, too. I'm gonna see the doctor today, and I won't make it to work

i just landed in denver colorado and my flight is delayed and i wont be able to make my shift tomorrow, im so sorry but its out of my hands

I have the flu according to my doctor. Please find a replacement til i get better. Plenty of fluids and rest for now.

Good morning. I just got a call with a family emergency and have to rush over to the hospital. Will you find cover for my shift this morning

Hey I apologize for any inconvenience I have a family emergency so I won't be able to make it in tomorrow

Hey I'm not going to be able to make my shift tomorrow my daughter is running a fever and must go to the doctor

Good morning. I was ok last night but I woke up to a 102 fever and is not going away. I can't work like that with the lady's

Hello ! Sorry I just woke up ! I have totally forgotten about my shift today. Is it any way I can get my shift covered? I overslept

Bad news.. My car broke. 😭 cant go nowhere. try to look a mechanic but i have to appointment till Monday. 😞

The painful reality? Problems don't wait for business hours

Caregiver emergencies are unpredictable —  their kid got a fever overnight, their car won't start, they hurt their back on another job — leaving you scrambling to find coverage while the rest of the world is still sleeping.

On night and weekends weekends, you just have to trust caregivers to call the right phone number. A Saturday callout text to your weekday scheduler burns them out — or worse, doesn't get seen at all...

Your team is constantly on edge, just waiting for the next issue to strike. When a callout does come in, the rally for a replacement is chaotic, forcing team members to drop high-value tasks to help find a solution.

If you can't find coverage, you lose client trust and billable hours — and if you're late to react or slow to move, you'll end up burning margin on bonuses or overtime to get anyone to show up.

"Better" hiring or 3-strike systems won't make these issues disappear - you can only control how well you respond

Mastering callouts doesn't take a PhD, you just need to make it easy to detect and act quickly and consistently

But your team is already stretched thin — can you expect 100% compliance to these steps from dusk til dawn?

With the tools available to agencies today, your only option is throwing people at the problems

Your scheduling software can help with planning shifts, but it can't actually solve a crisis. You need someone ready to answer the call (literally) when a caregiver emergency arises, but your options are limited. And while these options might solve some issues, they add new pains and costs:

Manage in-house w/ on-call rotations

  • Draining on you and your team - adds new challenges of managing burnout
  • Reactions are still slow, especially for the 4am callout or 8pm missed clock-in
  • Burn up margins when folks just call their favorite caregiver who'll hit non-billable OT

Outsource to a 24/7 phone service

  • Wasted overhead when you have no issues, and costly overages when issues stack up
  • They don't know your caregivers, so fill-ins they send are often poorly fit
  • Adds new headaches to manage hand-offs between in-house and outside teams

What if your best scheduler was on-call around the clock, without burnout or costing you an arm and a leg?

CareQB takes the chaos out of callouts by putting AI to work 24/7 alongside your team

No change in scheduling software required!

Maybe add a tooltip here that has a "fill in your email and we'll send you access to our free guide on managing callout response, with tactical insights you can deploy today to improve your operation"

Go from drowning in busy work to crushing uniquely human work

Can we do more here to "flip-the-risk" as well? Show how AI is better than humans because its patient, has full context, and always at the ready -- and it enhances your human touch because of how it'll free up their time and energy for better things

We know it takes more than just solving callouts to manage nights and weekends - our endlessly patient AI handles those too

CareQB is the platform we use to communicate with all of our caregivers all of the time.

Owner

Caring Hands Caregivers

Your software is a life saver!!! Thankful to have you with us as we're growing

Owner

ameriCARE Birmingham

CareQB has helped us handle things without adding hires. My business partner and I have more visibility into what we're each handling

Owner

Pallas Care

It's a great system. Super efficient and user friendly.

Ops Director

Caring Hands Caregivers

Plus, you'll get tools that make daily scheduling easier than ever. Your schedulers will thank you!

Don't just trust us: hear how CareQB helped Caring Hands Caregivers cut stress while growing 49%!

Learn how CareQB handles nights and weekends to let your team get back to care

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Plans designed to scale with you as you grow

We also had some aviation themed names that were nice, like Ops Deck (or Control Tower) / AutoPilot / Flight Crew - felt a little too cutesy so went with more plain names for now

Core

Solve callouts and fill your schedule faster with AI-powered SMS
  • Easy to use on web & mobile (your schedulers will love it)
  • Fast onboarding w/ integration to your existing software
  • Always-on AI right in your SMS, trained on >100,000 real scheduler interactions

Team Extend

Augment your team with our AI + dedicated schedulers & nurses
  • Everything in AI Pro plus:
  • Supplement your scheduling team with trained experts at a fraction of US rates, during or outside you business hours
  • Nurses on standby to handle complex cases or emergencies