Once a caregiver is hired and a client signs on, their most regular touchpoint with your team will be with your schedulers — their responsiveness, tone, and attention directly shape how clients and caregivers feel about working with your agency
When schedulers have the space they need, everything runs more smoothly. They are the source of calm resolution for client and caregiver emergencies. They spot potential issues before they escalate. They keep the whole team aligned and in-sync. And they nurture their personal connections with clients and caregivers
Strong relationships with clients and caregivers are key to success in home care:
But building rapport takes time and attention that schedulers often can't spare — instead, they're stuck chasing down missed clock-ins, copy-pasting a message dozens of times to offer out a shift, and calling caregivers one-by-one to solve a callout
Caregiver emergencies are unpredictable — their kid got a fever, their car won't start, the app won't work, they hurt their back on another job. But your clients need care, so schedulers have to prioritize these crises
Good morning. I'm not feeling well. I had a fever all night, and I won't be able to go to work like this. I'm sorry for last minute
My neighbor just woke me up a tree branch went thru my front window so I think I won't be able to make it can u cover me today
Good morning fever is back, and now the kids are with fever, too. I'm gonna see the doctor today, and I won't make it to work
i just landed in denver colorado and my flight is delayed and i wont be able to make my shift tomorrow, im so sorry but its out of my hands
I have the flu according to my doctor. Please find a replacement til i get better. Plenty of fluids and rest for now.
Good morning. I just got a call with a family emergency and have to rush over to the hospital. Will you find cover for my shift this morning
Hey I apologize for any inconvenience I have a family emergency so I won't be able to make it in tomorrow
Hey I'm not going to be able to make my shift tomorrow my daughter is running a fever and must go to the doctor
Good morning. I was ok last night but I woke up to a 102 fever and is not going away. I can't work like that with the lady's
Hello ! Sorry I just woke up ! I have totally forgotten about my shift today. Is it any way I can get my shift covered? I overslept
Bad news.. My car broke. 😭 cant go nowhere. try to look a mechanic but i have to appointment till Monday. 😞
Good morning. I'm not feeling well. I had a fever all night, and I won't be able to go to work like this. I'm sorry for last minute
My neighbor just woke me up a tree branch went thru my front window so I think I won't be able to make it can u cover me today
Good morning fever is back, and now the kids are with fever, too. I'm gonna see the doctor today, and I won't make it to work
i just landed in denver colorado and my flight is delayed and i wont be able to make my shift tomorrow, im so sorry but its out of my hands
I have the flu according to my doctor. Please find a replacement til i get better. Plenty of fluids and rest for now.
Good morning. I just got a call with a family emergency and have to rush over to the hospital. Will you find cover for my shift this morning
Hey I apologize for any inconvenience I have a family emergency so I won't be able to make it in tomorrow
Hey I'm not going to be able to make my shift tomorrow my daughter is running a fever and must go to the doctor
Good morning. I was ok last night but I woke up to a 102 fever and is not going away. I can't work like that with the lady's
Hello ! Sorry I just woke up ! I have totally forgotten about my shift today. Is it any way I can get my shift covered? I overslept
Bad news.. My car broke. 😭 cant go nowhere. try to look a mechanic but i have to appointment till Monday. 😞
As a result, your team is constantly on edge, just waiting for the next issue to strike. When a callout comes in, the rally for a replacement is chaotic. When things go wrong, your schedulers take the heat, leading to burnout and dissatisfaction. If a scheduler does leave, it can cost your agency $20,000 to replace them
The risk to your agency of scheduler overwhelm starts well before one quits:
Your scheduling software helps plan shifts, but it can't actually solve a crisis. You need someone ready to answer the call when an emergency arises, but we need to pull that burden off of schedulers so they can thrive. You need some way to tame the chaos for your schedulers
Adding more staff can help, but that also brings new burdens of internal coordination. Plus, finding and hiring great schedulers is not an easy task, taking months of investment when your schedulers need help now
And just generally remove the tedious reminders and follow-ups that drag your scheduling team down?
Can we do more here to "flip-the-risk" as well? Show how AI is better than humans because its patient, has full context, and always at the ready -- and it enhances your human touch because of how it'll free up their time and energy for better things
CareQB is the platform we use to communicate with all of our caregivers all of the time.
Your software is a life saver!!! Thankful to have you with us as we're growing
CareQB has helped us handle things without adding hires. My business partner and I have more visibility into what we're each handling
It's a great system. Super efficient and user friendly.
